Refund policy

We stand behind everything we ship. Because we carry a mix of made-to-order pieces and limited physical goods, here's how returns work by type.

Damaged, defective, or wrong item — any product

If anything arrives damaged, defective, or isn't what you ordered, we'll make it right on us. Email hello@jumpstatic.tv within 14 days of delivery with your order number and a photo, and we'll send a replacement or full refund, including return shipping.

Made-to-order items (apparel & print-to-order goods)

Since these are produced per order, we can't accept returns for change of mind — please check the size guide before ordering. If the fit isn't right, contact us within 14 days and we'll try to arrange an exchange; you cover return shipping, and the item must be unworn, unwashed, and in original condition.

In-stock goods (accessories, trinkets, and other non-made-to-order items)

Returnable within 14 days of delivery if unused and in original condition and packaging. You cover return shipping; we refund once we receive the item.

Physical music & media (vinyl, CDs, cassettes)

Returnable only if still sealed / unopened. Once opened, media can only be replaced if it's defective — a like-for-like replacement of the same title.

Refunds

Approved refunds go to your original payment method within 5–10 business days of us receiving the item or approving your claim. Original shipping charges are non-refundable except where the item arrived damaged, defective, or incorrect.

Not eligible for return

Made-to-order items (except damage, defect, or our error), opened physical media (except defective), final-sale items, and gift cards.

How to start a return

Email hello@jumpstatic.tv with your order number (and a photo, for damage). We'll reply with next steps. Please don't ship anything back before contacting us — unauthorized returns may not be processed.

Questions? Reach us anytime at hello@jumpstatic.tv.